How Companies Reach High Performance

The DNA of High Performing Companies It has been several years since I had the pleasure of working with colleagues to produce the High Performance Measurement Model. Since that time I have applied this framework in my consulting, and while doing so have continued to...

How To Create a Culture of Collaboration

In the recent Harvard Business Review, an outstanding “spotlight on collaboration” is offered. As I reflect on the perspectives offered, I am reminded about how much the spirit of collaboration has been part of my life and how I have experienced this dynamic with...

Customer Experience Created By Design

Design is the DNA of Apple. After years of being a loyal Microsoft customer, I recently converted my office to an Apple environment. After less than a week, the experience has been wonderful. As long as you visit a store on a weekday, you get fantastic support. My...

You get what you expect from HR

Given the demographic profile of top operating executives in many large organizations, it is not surprising that few consider the HR leader as critical to shaping business strategy and equipping all with the tools to achieve results. Many of these leaders grew up in...